Quality Guarantee

If you’re not satisfied with the quality of the products you received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with your order.  If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

We use the same print machines, paper types, and work processes across all our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective/Damaged Goods

We will cover the costs of the new order if you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product.

Lost Orders

In the very unlikely event that your package is lost in transit, please get in touch with us. We'll be happy to send a replacement order.

Returns

We currently do not support returns because the products you order are personalized and/or made on demand specifically for each order.  We will be happy to send a complimentary replacement order or refund if the product does not meet our quality guarantee.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected By The Recipient

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive your order at the delivery address entered, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order.